For issues in the store, they have this procedure which will hopefully work, let us know:
You can also receive web support by logging into My VMware.
- Log on to My VMware Portal
- Click ‘Get Support’ under the Support tab
- Under ‘Product Licensing or Account’ select Product Category ‘Other’’ and click ‘Continue Support Request’ and the Support Request will be created
Alternatively, Please contact us from the local phone number displayed on the Contact uspage and option ‘#0” they will help direct your call.