tlyczko As per information you are receiving error "There was an issue with validating your login credentials against our backend database"
These error messages are observed in multiple scenarios.
- Trying to login to the Skyline Advisor when rights to the organization is yet to be updated as the Skyline Advisor takes about 48 hours to be activated.
- Trying to login to the Skyline Advisor when there is only Skyline Collector service rights under CSP User Privileges.
- Trying to login to the Skyline Advisor when there are multiple organizations and Skyline Services are not on the customer's default organization.
- Option to change the organization:
When you login to Advisor, could you please check the Organization to which the user is logging in by default.
You should be able to find the details using the below screen shot. Once logged in click on the drop down at the top right corner of the screen you would see the Organization name to which the user is logging-in.
