Hello,
These type of issues are almost always due to a broken VMware Tools install.
Do not try a repair install from within the Guest OS as it likely will not fix this, unfortunately the "Reinstall VMware Tools" from the drop down menu also falls in that same category.
You really need the guest OS to reboot inbetween uninstall and install to make sure that all the files from VMware Tools are in the correct locations and of the correct version.
In short follow these steps:
- Uninstall VMware Tools
- Reboot guest OS
- Install VMware Tools
- Reboot guest OS.
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Wil