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Re: vCenter crashed after updating

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Hi!

 

I had same problem. I upgraded my vcenter appliance 6.5U2 from Build 9451637 to Build 11347054.

 

 

After rebooting, I saw this error:

(https://myvcenter.local) - 503 Service Unavailable (Failed to connect to endpoint: [N7Vmacore4Http20NamedPipeServiceSpecE:0x000055d5a4458ea0] _serverNamespace = / action = Allow _pipeName =/var/run/vmware/vpxd-webserver-pipe)

 

 

I checked vCenter Server Appliance Health(https://myvcenter.local:5480) and finded that: "Single Sign-On - Status Not Running"

 

 

I checked vcenter appliance services (service --status-all) and finded this:

● vmware-stsd.service - LSB: VMWare Security Token Service

....

   Active: failed (Result: timeout) since Fri 2019-03-01 19:47:49 +05; 2min 9s ago

....

Failed to start LSB: VMWare Security Token Service.

vmware-stsd.service: Unit entered failed state.

vmware-stsd.service: Failed with result 'timeout'.

Increasing the timeout window to 10 seconds..  Request for http://localhost:7080/afd failed after 10 seconds. Status: /usr/bin/curl status. Response: 000. Host: ;; connection timed out; no servers could be reached.  Request for http://localhost:7080/afd failed after 10 seconds. Status: /usr/bin/curl status. Response: 000. Host: ;; connection timed out; no servers could be reached.  Request for http://localhost:7080/afd failed after 10 seconds. Status: /usr/bin/curl status. Response: 000. Host: ;; connection timed out; no servers could be reached.  Request for http://localhost:7080/afd failed after 10 seconds. Status: /usr/bin/curl status. Response: 000. Host: ;; connection timed out; no servers could be reached.  Request for http://localhost:7080/afd failed after 10 seconds. Status: /usr/bin/curl status. Response: 000. Host: ;; connection timed out; no servers could be reached.  Request for http://localhost:7080/afd failed after 10 seconds. Status: /usr/bin/curl status. Response: 000. Host: ;; connection timed out; no servers could be reached.

....

Starting LSB: Start and Stop vmware-sts-idmd...

vmware-sts-idmd[2953]: ensure environment variables are set

vmware-sts-idmd[2953]: Starting VMware STS IDM Server ...failed

vmware-sts-idmd.service: Control process exited, code=exited status=1

Failed to start LSB: Start and Stop vmware-sts-idmd.

vmware-sts-idmd.service: Unit entered failed state.

vmware-sts-idmd.service: Failed with result 'exit-code'.

 

 

Then i tried restarting services, but it did't help me:

service-control --stop --all

service-control --start --all

 

 

Then i tried to find problem with LDAP and SSO service.

I checked the log (vmware-sts-idmd.log) and finded it:

cat /var/log/vmware/sso/localhost.2019-03-01.log

...

Caused by: com.vmware.identity.interop.ldap.InvalidCredentialsLdapException: Invalid credentials

LDAP error [code: 49]

        at com.vmware.identity.interop.ldap.LdapErrorChecker$28.RaiseLdapError(LdapErrorChecker.java:413)

        at com.vmware.identity.interop.ldap.LdapErrorChecker.CheckError(LdapErrorChecker.java:1090)

        at com.vmware.identity.interop.ldap.OpenLdapClientLibrary.CheckError(OpenLdapClientLibrary.java:1241)

        at com.vmware.identity.interop.ldap.OpenLdapClientLibrary.ldap_sasl_srp_bind_s(OpenLdapClientLibrary.java:769)

        at com.vmware.identity.interop.ldap.LdapConnection.bindSaslSrpConnection(LdapConnection.java:670)

        at com.vmware.vim.lookup.impl.LdapStorage$LdapQuery.execute(LdapStorage.java:2030)

...

 

 

Then:

cat /var/log/vmware/sso/vmware-sts-idmd.log

...

com.vmware.identity.interop.ldap.InvalidCredentialsLdapException: Invalid credentials

Caused by: com.vmware.identity.interop.ldap.InvalidCredentialsLdapException: Invalid credentials

Caused by: com.vmware.identity.interop.ldap.InvalidCredentialsLdapException: Invalid credentials

...

 

 

Then:

cat /var/log/vmware/vmdird/vmdird-syslog.log

...

VmDirSendLdapResult: Request (Bind), Error (49), Message ((49)(SASL step failed.)), (0) socket (127.0.0.1)

Bind Request Failed (127.0.0.1) error 49: Protocol version: 3, Bind DN: "cn=vcenter.vsphere.local,ou=Domain Controllers,dc=vsphere,dc=local", Method: SASL

SASLSessionStep: sasl error (-13)(SASL(-13): authentication failure: client evidence does not match what we calculated. Probably a password error)

...

 

 

The problem is invalid credentials.

 

 

I finded this article and it helped me:

https://kb.vmware.com/s/article/2147280


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